Opportunity to Participate in Research

The Canadian Digital Service (CDS) is working with the Canada Revenue Agency (CRA) to understand how people with limited mobility access and use services.

We would like to interview people about their experiences using various services, including tax-related services.

The goal of this research is to understand the experiences of people with limited mobility when filing a tax return and using other services. We will use what we learn to develop a service prototype. You do not have to have filed a tax return to participate.

If you are interested in participating in a face-to-face interview, please contact:

Hillary Lorimer

Phone: 613-402-3085

Email: Hillary.Lorimer@tbs-sct.gc.ca

A few things you should know about the interview:

• There will be no consequences if you choose not to participate. If you participate you may choose to stop at any time during the interview.
• Your participation will be kept confidential by CDS and CRA. This means that nothing you tell us will be connected to your name and we won't tell the organization from which you received this notice that you participated.
• Your participation will not affect your access to CRA or other Government of Canada services, or influence any decisions made in regards to your taxes. Neither the CRA nor CDS will know if you choose not to participate.
• One or more employees of CDS and CRA will meet you at your home or another location, depending on your preference.
• The interview should take no more than an hour of your time.
• Attached is a privacy notice that explains how CDS will handle your contact information.

If you would like more information, please contact Hillary Lorimer at 613-402-3085 or Hillary.Lorimer@tbs-sct.gc.ca.

Privacy Notice

Giving the Canadian Digital Service (CDS) and the Canada Revenue Agency (CRA) your contact information is completely voluntary.

If you respond to this opportunity, your email address, phone number, language preference, and name will be collected by CDS and CRA. This personal information will only be used to contact you about the study.

This personal information will not be used for any "administrative purposes". This means that it will not be used to make any decisions that affect your access to Government of Canada services.

CDS is a program within the Treasury Board Secretariat (TBS) of Canada.

• The collection and use of your personal information by TBS is authorized by the Financial Administration Act.
• The collection and use of your personal information by CRA is authorized by the Income Tax Act.
• Collection and use of your personal information for correspondence is in accordance with the federal Privacy Act. Under the Privacy Act, individuals have the right of protection, access to and correction or notation of their personal information.

Any personal information that may be collected is described in the Standard Personal Information Bank entitled Outreach Activities, PSU 938

If you have any comments or concerns about what you read here, or about your privacy rights, you may contact:

TBS Access to Information and Privacy Coordinator.

Email: ATIP.AIPRP@tbs-sct.gc.ca

Telephone: 1-866-312-1511

You have the right to complain to the Office of the Privacy Commissioner of Canada about the handling of your personal information.

Email: info@priv.gc.ca

Telephone: 1-800-282-1376